Centrelink, administered by the Australian Government Department of Human Services has many offices located throughout Australia. To find the one that is nearest to you it is best to check the list at http://humanservices.findnearest.com.au/. This is an online interactive tool that can help you locate your nearest Centrelink, Medicare or Child Support location. Once you type in where you are into the entrance field, a map pops up showing you the locations of the various offices. A list of all of the offices appears on that page in the order of km that is nearest to you. You can also click on the interactive map to get directions to the office.
Tips on Visiting Centrelink
Before you set off to find an open office it is also best to check the main page of the Contact Us site to make sure they are open. Usually there is a notice flagged in a gray box that informs why and when offices might be closed. Usually it is because of a public holiday such as the Melbourne Cup Day Public Holiday. Sometimes, too, not all of the offices are closed on a public holiday. A few in the same region or site might be open while the main is closed or vice versa.
In total there are over 580 agents and access points that provide services in rural, regional and remote communities.
Many people download information from Centrelink Online but if you do not have a computer at home you can also use one of the Centrelink Self Service Terminals on location.
Before you go to the center make sure that you have all of the documentation required with you. If you do not have it then a service representative may not be able to help you. It is also advisable that you come to the center nearest you as early as possible as some are very busy. You need to make sure that the staff at the department is going to have enough time to serve you. It is a good idea to check the opening and closing hours of the service center you intend to visit to avoid a long line up.
Centrelink Service Commitments
Centrelink centers of the Department of Human Services is very dedicated and committed to help people through different stages of their lives through the Medicare, Centrelink and Child Support Programs.
One of their mandates is to have respect for every one who seeks assistance to listen and work with the situation. Centrelink applies special understanding to special cases, disabilities and cultural needs.
Centrelink is also required to provide accurate, up-to-date information to applicants and provide answers to every question. You are also offered fair and transparent services that explain the process to you at every step of the way.